FAQs

Crestilve Products – Frequently Asked Questions (FAQ)

Q: Can I make changes to my order after placing it?

A: Yes, you can modify any order information before the package is picked up by the carrier. Once the order has shipped, the shipping address can no longer be changed. Please contact our customer service as soon as possible if you need to make changes.

Q: Is shipping free?

A: Yes, we offer free standard shipping on all items, except to Alaska, Hawaii, and Puerto Rico.

Q: How will I be notified when my order ships?

A: Notification methods vary by platform. Typically, you will receive shipping updates via email or SMS. You can also check your order status on the platform where you placed your order.

Q: Which carrier will deliver my order?

A: We primarily use FedEx for deliveries, depending on the item and shipping location.

Q: Do you offer international shipping?

A: Currently, we only ship within the contiguous United States. We do not support international shipping at this time.

Q: Do you offer installation services?

A: No, we do not provide installation services. All products include assembly instructions, and most can be assembled using basic tools.

Q: My order hasn’t arrived. What should I do?

A: First, check the tracking information provided on the platform. If the order is significantly delayed, please contact us through our official customer support email, and we will assist you.

Q: How long does it take to receive a refund after canceling an order?

A: Refund processing time depends on the platform. In general, refunds are issued back to your original payment method within 3–5 business days after cancellation.

Q: Can I exchange my item for a different product?

A: You may exchange your item for a different product before it ships. After the order has shipped, exchanges are not supported. Please complete a return and place a new order instead.

Q: I received the wrong item. What should I do?

A: Please contact us within 48 hours via our official support email. Make sure to include a screenshot of your order and a photo of the package and product received. We will replace the incorrect item at no cost to you.

Q: Where can I find the assembly instructions?

A: Assembly instructions are included inside the product packaging. If they are missing, please contact us via email to request a digital copy.

Still have questions?

Feel free to contact our support team at [support@crestilveproducts.com] or visit our [Contact Us] page — we're here to help!