Privacy Policy

RIVERSTAR INC (doing business as "CRESTLIVE PRODUCTS") operates this store and website. Throughout the site, the terms “we”, “us” and “our” refer to CRESTLIVE PRODUCTS. We offer this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, payment card information, and transaction details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, put in your cart, purchase, return, or exchange.

  • Communications with us including customer support inquiries.

  • Device & Usage information including your IP address, browser type, and how you interact with the Services.

2. How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process your payments, fulfill your orders, arrange for shipping, and facilitate returns and exchanges.

  • Marketing and Advertising: To send marketing, advertising, and promotional communications by email (with your permission), and to show you online advertisements based on your online activity.

  • Security and Fraud Prevention: To authenticate your account, provide a secure payment and shopping experience, and protect against fraudulent or illegal activity.

  • Communicating with You: To provide you with customer support.

3. Disclosure of Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and advertise to you.

  • When you direct, request, or consent to our disclosure of certain information.

  • To comply with any applicable legal obligations (including to respond to subpoenas), to enforce our Terms of Service, and to protect our rights.

4. Our Relationship with Shopify & Payment Security Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s secure data storage and databases behind a firewall.

  • Payment Security: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction, and after that, it is deleted. All direct payment gateways adhere to the standards set by PCI-DSS.

5. Cookies and Tracking Technologies To provide you with a seamless shopping experience, our website uses cookies. Here is a list of cookies that we use so you can choose if you want to opt-out:

  • _session_id: unique token, sessional, allows Shopify to store information about your session.

  • _shopify_visit: no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker.

  • _shopify_uniq: no data held, expires midnight of the next day, counts the number of visits to a store by a single customer.

  • cart: unique token, persistent for 2 weeks, stores information about the contents of your cart.

  • _secure_session_id: unique token, sessional.

  • storefront_digest: unique token, indefinite, used to determine if the current visitor has access.

6. Your Rights and Choices Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

  • Right to Access / Know: Request access to personal information that we hold about you.

  • Right to Delete: Request that we delete personal information we maintain about you.

  • Right to Correct: Request that we correct inaccurate personal information.

  • Right to Opt-out: You may opt out of the "sale" or "share" of your personal information for targeted advertising.

  • Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails, or by contacting us at sale@crestliveproducts.com.

7. Third-Party Websites and Links Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

8. Age of Consent & Children's Data The Services are not intended to be used by children. By using this site, you represent that you are at least the age of majority in your state or province of residence. We do not knowingly collect any personal information from children under the age of majority.

9. Changes to This Privacy Policy We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

10. Contact Information If you would like to exercise your rights, register a complaint, or simply want more information, please contact us at:

  • Email: sale@crestliveproducts.com

  • Legal Name of Business: RIVERSTAR INC

  • Business Address: 170 S LINCOLN ST # 150, SPOKANE, WA 99201-4443, UNITED STATES

For the purpose of applicable data protection laws, we are the data controller of your personal information.